In Harmony Communications and Strategic Leadership
Nashville, Tennessee · 615.949.9600 · alwaysinharmony.com
Every engagement follows the same path, from first inquiry through final delivery. Here is what happens, when, and who does it.
All day counts are business days
Receives the intake request.
Submits intake: organization, authorized decision maker and title, need, timeline, and budget range. Books the consultation.
Holds one complimentary diagnostic conversation of up to forty five minutes. No concepts, names, frameworks, or solutions are presented.
Attends with the authorized decision maker present.
Issues the acceptance notice, written consultation summary, Letter of Intent, and proposal development fee invoice. Acceptance is at In Harmony’s sole discretion and may be declined for capacity, fit, or scope.
Reviews the summary and corrects any misstatement.
Confirms receipt of the signed Letter of Intent and cleared fee. Proposal development begins.
Returns the signed Letter of Intent and pays the proposal development fee. Credited in full against the engagement fee upon execution.
Develops the proposal, scope of work, and terms of agreement over ten to fourteen business days.
Schedules the presentation meeting with the decision making body during this window.
Presents the proposal and the terms of agreement directly to the decision making body. Never delegated to an intermediary.
Convenes the decision making body and designates a single point of contact.
Remains available for questions and holds the quoted pricing through Day 30.
Executes the agreement and statement of work and submits the deposit within five to seven business days.
The proposal and quoted pricing expire automatically at the end of Day 30.
Last day to execute and pay.
Opens the project four business days after payment clears and confirms the production schedule.
Point of contact confirmed and available.
Produces the work against the agreed milestones. Terms available are seven, fourteen, thirty, sixty, and ninety days.
Provides materials, content, and approvals within fourteen calendar days of written request.
Presents each milestone deliverable with an approval form.
Returns consolidated written feedback within seven calendar days, or the deliverable is deemed approved.
Completes two included revision rounds per deliverable.
Submits all stakeholder feedback consolidated in one document, through the point of contact.
Notifies the client that production is complete and issues the final invoice.
Reviews the invoice.
Confirms cleared funds.
Pays the full remaining balance. Payment is due before the final presentation.
Presents the completed work.
Attends with the decision making body.
Delivers final files by email or mail four business days after payment clears, with the written license.
Confirms receipt. Reports any defect in writing within five business days, after which the work is deemed accepted.
The full balance must be paid before any post presentation revision work begins.
Corrective, at no charge. A revision is corrective only where the delivered work deviates from a specification approved in writing. This covers work that does not match the approved concept or layout, incorrect colors, fonts, or logo variations, typographical errors in copy written by In Harmony, deliverables listed in the statement of work but not delivered, files supplied in the wrong format, functional defects in a website built by In Harmony, and factual errors in research where the correct fact appears in a cited source.
Billable as new work. A change of preference on approved work, stakeholder feedback arriving after approval, content or facts supplied incorrectly by the client, new sections not included in the statement of work, a change to an approved direction, issues arising from client edits or platform changes, and any request that does not identify a deviation from an approved specification.